Here you’ll find some useful information about checking in for your flight, in-flight amenities, customs, and more.
And be sure to take a look at the answers of some of our frequently asked questions below.
TRAVEL INFORMATION
Here are some things to expect before, during, and after your flight with us. Please contact our customer service department regarding baggage, pets, and traveling minors as well as charter flight restrictions.
Check-In
- 30-minute charter pre-flight arrival time
- Baggage handling
- Comfortable waiting area
- Convenient boarding 15 minutes prior to scheduled departure
Baggage & Weight Limits
COCO Bahama Seaplanes will take your bags to and from the aircraft with care. Just one less thing to worry about. Soft-sided baggage is preferred on our flights. No hazmat or dangerous goods can be shipped in baggage or cargo, and the total weight for the flight includes passengers and baggage.
Private Charter:
208 Seaplane (Up to 8 guests): 1,500 to 1,800 total lbs (varies with location)
If your baggage exceeds these dimensions 14″H x 41″L x 27″D, please contact us to accommodate your requirements. Each plane has weight restrictions for the safety of our guests and therefore we reserve the right to refuse baggage exceeding the weight limit.
Minor Travel
Children under the age of 18 traveling alone are considered an unaccompanied minor. COCO Bahama Seaplanes requires that all unaccompanied minors have a letter of consent from the absent legal guardian giving the child permission to travel. The letter must state who is dropping off the child for their flight and who will be receiving them when they arrive in their destination. The letter must be signed and notarized by the legal guardian.
Pet Policy
COCO Bahama Seaplanes is a pet-friendly airline. All guests traveling to the Bahamas with pets are required to complete appropriate forms directly with Bahamas Agriculture and have the approved stamped copy at time of travel (copies of forms can be found in section III). If the pet has an accident onboard or if we need to have the aircraft detailed, due to the pet, there is a $500.00 cleaning/detaining fee.
Unaccompanied Pets: COCO Bahama Seaplanes will transport an unaccompanied animal with the following conditions:
- Must have appropriate paperwork (as outlined above)
- Must be in a dog/pet kennel
- Must provide information (name, phone number, email) for pick up person
- Must sign Shipper Indemnity and Hold Harmless Agreement and Waiver
- Must be approved by all guests on board flight (see steps above)
Safety
Our number one core value – above all else we want to make sure our guests arrive safely to paradise.
Although our operation is all-weather capable, we may have to divert or delay a flight due to adverse weather conditions. We only do that to offer the safest flights for our guests but we will make sure to be by their side every step of the way so you can get where you are going.
Every employee, even the most senior, participates in weekly training exercises. Our highly skilled maintenance team inspects and cleans our aircraft after each flight.
We have two pilots aboard every leg, even though we are only required to have one.
FREQUENTLY ASKED QUESTIONS
Here are answers to commonly asked questions.Want to know more? Please contact us. We’ll be happy to explain anything you’d like to know.
BRAND BASICS
Who owns COCO Bahama Seaplanes?
COCO Bahama Seaplanes is Bahamian owned and operated. We are committed to promoting long-term, sustainable career growth and our training program serves as a launching point for young Bahamians to succeed in aviation and hospitality.
What is a private charter?
A private charter is a non-scheduled flight or on-demand flight. They cannot be booked online. To inquire about the cost of a private charter fill out this form and we will contact you with a quote.
What routes does COCO fly?
COCO is a domestic Bahamian Airline based at Lynden Pindling International Airport (Odyssey Aviation), Nassau, servicing The Family Islands through private charter.
What type of aircraft will you operate?
THE CESSNA CARAVAN AMPHIBIAN
Cessna, the company that invented light aircraft, launched the nine-seat Caravan Amphibian in 1986. Among the safest and most reliable aircraft ever built, by 2017 these classic seaplanes that encapsulate romance and adventure of a bygone age had logged 20 million flight hours across 100 countries. Equipped with wheels and floats, this versatile seaplane allows Coco Bahamas to land on any runway or body of water in The Bahamas for nationwide island hopping while also offering return flights to and from the United States.
CHARACTERISTICS
- CREW: 2 PILOTS
- CAPACITY: 8 PASSENGERS
- LENGTH: 11.9M (39FT)
- WINGSPAN: 15.9M (52FT)
- HEIGHT: 5M (16FT)
PERFORMANCE
- CRUISE SPEED: 300 KM/H (186MPH)
- RANGE: 1463 KM (909 MILES)
- SERVICE CEILING: 20,000FT
Is flying on a COCO Bahama Seaplane safe?
Absolutely! Safety is our top priority. We operate with two pilots, perform regular maintenance checks and adhere to international guidelines and best practices.
How many seats are on your aircraft?
Our Caravan seaplanes seat 8 passenger.
What is the bird on the side of the plane?
The Bahama Woodstar is a hummingbird found on the islands of the Bahamas and other Greater Antillean islands. This bird is common across Nassau and The Family islands. It is one of the few hummingbirds that has a very noticeable forked tail. A group of hummingbirds has many collective nouns, including a “bouquet”, “glittering”, “hover”, “shimmer”, and “tune” of hummingbirds.
Where does COCO see expansion?
Although COCO Bahama seaplane caters to the charter market, we look to expand and include a more commuter like model for scheduled shared charter services.
BEFORE TRAVELING
What travel documents do I need to travel?
A valid government issued ID or passport.
Am I allowed to bring liquids on the flight?
Yes. We do not have restrictions for liquids. However, we do have a weight restriction. If you are worried about the size and/or weight of your liquid containers, please contact our customer service department Monday–Friday 10 am–4 pm EST at 1-866-359-2626 or email: [email protected].
Can I bring alcohol on board?
Alcoholic beverages may be carried when they contain 24% to 70% alcohol by volume (48 to 140 proof). Each container cannot exceed 5 liters. And, each passenger cannot bring more than 5 liters onboard. Items under 24% or 48 proof (most beer and wine) are unlimited.
Can I bring a cooler with food on my trip?
Yes.
What's the policy for bringing firearms and/or knives?
Firearms and/or knives are restricted on COCO Bahama Seaplanes.
What about dogs?
COCO is extremely pet-friendly! We fly with our own fur babies all the time.
The airline’s pet allowance is flexible on private charter flights, which may include fewer passengers, thus allow for more weight. If you are flying in from the U.S., you will require pet permits. These are obtained prior to the flight and presented at check in with your international flight carrier.
If traveling from the US, you will need to send a vet-approved Health Certificate—verifying vaccines and valid rabies shots—to the Bahamian authorities, by fax or courier, and they’ll return a permit to you, by fax, within a week, which you’ll bring with you to the airport.
Note: Should the aircraft need to be detailed due to your pet, a $500 cleaning fee will be applied.
Can I travel while pregnant?
Absolutely. We only recommend that you consult your doctor prior to any flight, and will be required to show proof of clearance if you are farther along than six (6) months.
Can my child sit on my lap during the flight?
The child must be under 24 months old (2 years old) at the time of flight.
If the child is over 24 months requires their own seat.
If guest is travelling with a lap child, the following restrictions apply:
- Lap Child must be held on lap for the duration of the flight.
- One lap child is permitted for each ticketed adult.
- All persons on board require a life vest in the event of an emergency.
- Crew must ensure additional vests are provided for flight.
Are there age restrictions?
Travelers of all ages are welcome to fly with us. If you have a child under 24 months, they can sit on a parent’s lap and do not require a separate seat.
What is the check-in process?
Passengers are required to arrive 30-minutes prior departure.
What notice do you require for bookings?
There is no cut off time for the bookings and we happily accept last minute reservations subject to availability.
LOGISTICS
Where do seaplanes depart from?
COCO based in and departs from Lynden Pindling International Airport (Odyssey Aviation), Nassau, Bahamas.
How far in advance should I arrive for my flight?
Guests should arrive 45 minutes prior to their flight. Check in begins at 30 minutes before the scheduled departure time and boarding time is 15 minutes before the scheduled departure time. Anyone not checked in prior to the boarding time will be denied boarding.
Do you have parking?
Yes, parking is available.
Do you provide transportation from the airport?
No, but COCO Bahama Seaplanes can assist with black car service for a nominal fee.
What happens if it rains?
Flights proceed only if weather conditions are suitable; a decision based on the day’s aviation forecast. If a flight must be cancelled due to inclement weather, we will contact you first thing in the morning to reschedule your charter. Please see our Terms & Conditions and Cancellation Policy for details about rescheduling and refunds.
How many passengers will be on the seaplane?
Our Cessna Caravan seaplanes accommodate up to eight passengers. Flights are operated on a shared—or private—basis.
BOOKING
How close to departure can I book a flight?
You can book a flight the same day you want to fly, pending availability. However, please note all charter requests are subject to aircraft availability, so it is advised that you book out as far in advance as possible.
Can you hold the plane for me?
We don’t accept tentative bookings. Full payment is required to confirm a charter.
What is your cancellation policy?
Our cancellation policy is 14+ days you’re eligible for a full refund. 7-14 days you’re eligible for a credit on file. Anything under 7 days is non-refundable.
Can I change my flight or time?
Private charters can be changed pending availability for a fee. Please note that the closer it is to the day of flight, the less likely it is that we are able to accommodate a change. If you have a charter flight and wish to change your time of travel, please speak with your charter specialist.
Which payment types do you accept?
We accept credit, debit cards, and wire transfers.
How do I book my COCO charter?
COCO has partnered with a number of leading travel and airline partners who can tailor your charter and COCO experience to your specific needs. You can book through your resort partner, Airline partner or through our centralised sales centre. Call us at 888-908-COCO and 954-824-COCO.
What is the baggage allowance?
Please contact us in advance if the dimensions of your luggage exceed 14′′H x 41′′L x 27′′D so we can try to accommodate your requirements.
As COCO flights are all private charters, baggage size and weight allowances depends on the number of passengers flying but may not exceed a total of 1,500 to 1,800 pounds.
STILL HAVE QUESTIONS?
Our team is happy to provide any additional information you may need.
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